Needs Assessment
What is it? A needs assessment is the process of collecting information about an expressed or implied organizational need that could impact project scope Why do we need it? It helps us to identify...
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Requirements Document
What is it? List of high-level requirements for a project, in alignment with business and project objectives Why do we need it? Helps to define project scope, budget and required deliverables When...
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User Persona / Scenario
What is it? A characterization and detailed profile of users based on digital behaviour, marketing segments, and demographics Why do we need it? Help clients and project teams think from various...
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Current Site Evaluation
What is it? A usability inspection and assessment of a website against established, recognized human factors and usability principles, usually conducted by a usability specialist Why do we need it? A...
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Competitive UX Audit
What is it? User experience evaluation of competitive or best practice sites or products Why do we need it? To discover which competitive website delivers a good user experience and to analyze which...
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Content Inventory
What is it? An inventory of site pages, content and assets, typically delivered in excel format organizing the list of items based on the current site structure Why do we need it? It is a basic first...
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Usability Testing / Reporting
What is it? Users are asked to carry out tasks according to defined scripts while being objectively observed Why do we need it? To ensure that designs are usable and that users can carry out tasks...
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Card Sorting
What is it? A technique that helps determine the information hierarchy of a website by writing content items on cards and placing the cards into logical groups to reveal the relationship between the...
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User Flow
What is it? A simple diagrammatical document that follows a user down a path of activity Why do we need it? It helps us to create a logical and intuitive interfaces by anticipating users actions and...
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Interaction Flow
What is it? A diagram or flow map highlighting the interaction between the users and site features Why do we need it? It helps to overview the core interactions within the application and to...
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Sitemap
What is it? A hierarchical visual model of the pages of a Web site Why do we need it? A sitemap is a useful way of orienting clients and teams to the content of a website by showing a diagram of the...
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Content Matrix
What is it? A content table or an excel chart listing all the pages and modules of the site or system specifying content rules, description, attributes, and status Why do we need it? It’s a great...
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Wireframe
What is it? A visual guide to depict functionality and to illustrate page layouts and their informational elements, before applying creative design Why do we need it? Critical in the process of...
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Features & Functionality Specification
What is it? Describes, in detail, the website’s or web application’s intended capabilities and interaction with users and tied directly to a requirement Why do we need it? Sets the client’s...
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Prototype
What is it? A working model of a website, clickable with the appearance of being functional, usually built for demonstration purposes. Why do we need it? Provides a tangible, concrete concept that...
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User Experience Deliverables
Learn the definition of each user experience deliverables for each project phase and see some best examples.
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Microsite User Experience
Learn the definition of Microsite and how to create a successful microsite user experience. Presentation created by Publicis Canada.
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User Experience Design
What is User Experience Design? Learn the basic concept of User Experience design and why it is important.
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